Shipping, Returns & Exchanges

At True North Gym Boutique, we want you to love your purchase. We understand that finding the perfect fit can sometimes be tricky, especially when shopping online. If something isn't quite right, we're here to help.

Shipping

We currently ship across Canada.

Processing Times

Orders are typically processed within 1–3 business days.

During product launches, promotions, or holiday periods, processing times may be slightly longer. 

Shipping Rates

We offer free shipping on orders of $175 or more. Orders under $175 ship for a flat-rate of $12.99 within most of Canada.

For orders shipping to Yukon, Northwest Territories, and Nunavut, shipping rates are calculated at checkout. 

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Local Pickup

Local pick up is available by appointment at Dreams Gymnastics Academy for members.

If you'd like to pick up your order, simply select Local Pickup at checkout. We'll email you when your order is ready along with pickup instructions.

Returns & Exchanges

We gladly accept exchanges or store credit requests on eligible items within 14 days of delivery.

At this time, we do not offer refunds for change-of-mind purchases.

To be eligible for an exchange or store credit, items must be:

• unworn and unused;
• in their original condition;
• free of makeup, deodorant, chalk, pet hair, and other marks or odours;
• returned with all original tags attached; and
• accompanied by proof of purchase (order number or packing slip).

All returned merchandise is subject to inspection upon receipt.

Items Not Eligible for Return or Exchange

The following items are considered final sale and cannot be returned or exchanged:

• Sale or clearance items;
• Customized or personalized products;
• Scrunchies and hair accessories;
• Undergarments;
• Any item showing signs of wear, washing, alteration, or damage.

If an item is returned that does not meet these requirements, it may be sent back to the customer at the customer's expense.

How to Request an Exchange or Store Credit

Step 1

Review the eligibility requirements above to ensure your item qualifies for an exchange or store credit.

Step 2

Email us at hello@truenorthgymboutique.ca with the following information:

• Your full name;
• Your order number;
• The item(s) you wish to return;
• The reason for the return; and
• Whether you are requesting an exchange or store credit.
  

Step 3

If your request is approved, we will email you detailed return instructions, including the return mailing address.

Step 4

Package your item(s) securely and return them using a trackable shipping service.

Please note that customers are responsible for all return shipping costs. We recommend retaining your tracking number until your return has been processed.

Step 5

Once we've received and inspected your return, we will contact you regarding your exchange or issue your store credit.

Please allow 3–5 business days for processing after your return has been delivered to us.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged or defective, or if you believe you received the wrong item, please contact us at hello@truenorthgymboutique.ca within 7 days of delivery. Include your order number and photographs of the issue so that we can assess the situation and make it right.

Need Help Choosing the Right Size?

We're happy to help!

If you have questions about sizing before placing your order, please refer to our Sizing Charts or contact us at hello@truenorthgymboutique.ca. We'd love to help you find the perfect fit the first time.