Return & Refund Policy

Last updated: July 2026

At True North Gym Boutique, we want you to love your purchase. We understand that finding the perfect fit can sometimes be challenging when shopping online. If something isn't quite right, we're here to help.

Exchanges & Store Credit

We gladly accept exchange or store credit requests on eligible items within 14 days of delivery.

At this time, we do not offer refunds for change-of-mind purchases.

To be eligible for an exchange or store credit, returned items must:

• Be unworn and unused.
• Be in their original condition.
• Be free of makeup, deodorant, chalk, pet hair, and other marks or odours.
• Have all original tags attached.
• Be accompanied by proof of purchase (order number or packing slip).

All returned merchandise is subject to inspection upon receipt.

Items Not Eligible for Return or Exchange

The following items are considered final sale and cannot be returned or exchanged:

• Sale or clearance items.
• Customized or personalized products.
• Scrunchies and hair accessories.
• Undergarments.
• Any item showing signs of wear, washing, alteration, or damage.

Items returned that do not meet these requirements may be returned to the customer at the customer's expense.

How to Request an Exchange or Store Credit

To request an exchange or store credit, please email hello@truenorthgymboutique.ca within 14 days of delivery and include:

• Your full name.
• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Whether you are requesting an exchange or store credit.

If your request is approved, we'll email you detailed return instructions, including the return mailing address.

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining your tracking information until your return has been processed.

Once we've received and inspected your return, we'll contact you regarding your exchange or issue your store credit. Please allow 3–5 business days for processing after your return has been delivered to us.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, please contact hello@truenorthgymboutique.ca within 7 days of delivery and include your order number along with photographs of the issue so we can assess the situation and make it right.

If the issue is determined to be the result of a damaged, defective, or incorrectly supplied item, True North Gym Boutique will work with you to provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund where appropriate.

Refunds

Refunds are provided only where required by applicable consumer protection laws or when approved by True North Gym Boutique due to a damaged, defective, or incorrectly supplied item for which an exchange or replacement is not available.

Approved refunds will be issued to the original method of payment. Please note that it may take additional time for your financial institution to process the refund.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at hello@truenorthgymboutique.ca.